The User may return the product (s) ordered 14 (fourteen) days after receipt, provided that:

The product (s) have not been used;

The product (s) retain their original characteristics and labels intact;

The product (s) are complete. All the material that accompanies the orders has to be returned.

 

The customer must request the return of the order through the email returns@lexotical.pt indicating the article (s) he wants to return, as well as the order number.

 

The cost of the return is the responsibility of the customer.

 

Once received the returned product, Lexotical will analyze and confirm its conservation status and, where applicable, refund within a maximum period of 15 (fifteen) days the amounts paid by the User without any expenses for it.

 

In case of exchanges, your refund may be made through a voucher for the value of the returned item (s). Please note, possible subsequent returns of items purchased with voucher will always be made through voucher.

 

If you would like to return one or more items, you may request a refund for the same payment method.

 

If the returned items are damaged or worn, Lexotical reserves the right not to accept the return and to refuse to refund them.

 

Note that if your return has been made for reasons other than the justified existence of defect or non-conformity of the ordered products, Lexotical will not reimburse the shipping costs. Therefore, Lexotical will not reimburse the expenses related to the charges initially borne by the customer for the respective order.

 

Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us at returns@lexotical.pt for information on returns and exchanges outside Portugal.